Shipping policy
AVACARD Shipping & Returns Policy
At Avacard, every order is prepared with care, packaged with love, and sent on its way with the hope that it brings joy from our hands to yours.
Shipping
As soon as we receive an order and payment, we will process and dispatch within approximately one to two business days.
Our goal is to have your order delivered within 2 business days after dispatch, however exact timeframes depend on our trusted third-party delivery partners.
Shipping Rates
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Retail orders up to $100 – Free shipping
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Wholesale orders up to 1,000 cards – $15
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Wholesale orders over 1,000 cards – $20
You can usually expect your parcel to arrive within 3–5 business days in total if within Australia.
Please note:
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We don’t ship on Saturdays, Sundays, or public holidays.
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During peak times: such as holiday seasons, sale periods, or new product launches, processing and delivery times may vary and take a little longer. We appreciate your patience during these busy periods.
If you experience any unexpected delays or issues, please reach out to us directly. We’ll always prioritise resolving your concerns quickly and kindly.
Returns
We want you to be 100% happy with your purchase. If something isn’t quite right, please contact us within 7 days of receiving your order.
Just include:
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Your order number
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A brief description of your concern
We’ll take care of the rest and offer either a replacement or a refund, depending on what suits you best. Your satisfaction means everything to us.
Contact
If you need help with your order, have questions, or simply want to say hello, you can reach us at:
We’re always here to help and grateful you chose Avacard.