Privacy policy
AVACARD – Privacy Policy (Australia)
Last updated: 19 November 2025
Avacard (“we”, “our”, “us”) operates this website and online store, including all information, content, features, products, and services provided through it (the “Services”). The Services are hosted and supported by Shopify, our e-commerce platform provider.
We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use or interact with the Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
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1. What Personal Information We Collect
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We may collect the following types of personal information:
Identity & Contact Information
• Name
• Email address
• Phone number
• Billing and shipping address
Order & Payment Information
• Purchase details
• Transaction history
• Payment method (card details are processed securely by Shopify or our payment providers and are not stored by us)
Account Information
• Username and password
• Preferences and settings
Device & Technical Information
• IP address
• Browser type
• Device identifiers
• Operating system
• Connection information
Usage Information
• Pages viewed
• Items added to cart
• Site navigation behaviour
• Interactions with features or content
Communication Information
• Messages or enquiries submitted through support channels
• Information provided through forms, social media, or email
We do not knowingly collect “sensitive information” (such as health or biometric data). If such information is inadvertently received, it will be securely destroyed unless required for a lawful purpose.
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2. How We Collect Your Personal Information
We collect personal information in the following ways:
Directly from you
• When you create an account
• When you place an order
• When you contact us or submit an enquiry
• When you sign up for marketing communications
Automatically
Using cookies, tags, scripts, pixels, analytics tools, and similar technologies.
From third parties
• Payment processors
• Shipping and fulfilment partners
• Marketing, advertising, and analytics providers
• Shopify, where data is required to operate and support the Services
You may disable cookies via your browser, although certain features of the Services may not function correctly.
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3. Why We Collect, Use & Disclose Personal Information
We collect and use personal information for purposes reasonably necessary for our business operations, including:
Providing Goods & Services
• Processing and fulfilling orders
• Managing payments and refunds
• Delivering products
• Handling returns or exchanges
• Maintaining your account
Improving User Experience
• Customising your site experience
• Enhancing website functionality
• Analysing usage to improve our Services
Marketing & Advertising
• Sending promotional emails (you may opt out at any time)
• Personalising advertising content
• Measuring the effectiveness of campaigns
Security & Fraud Prevention
• Verifying accounts
• Detecting and preventing fraudulent or suspicious activity
• Securing transactions and our systems
Legal & Compliance
• Complying with Australian laws and regulatory requirements
• Assisting in dispute resolution
• Enforcing our Terms of Service and policies
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4. Disclosure of Personal Information
We may disclose personal information to the following parties:
Service Providers
Including:
• Shopify
• Payment processors
• IT and hosting providers
• Shipping and logistics companies
• Analytics and marketing providers
• Customer support tools
These providers may store or process data overseas.
Business Partners
Advertising and promotional partners whose services we use. Their handling of information is governed by their own privacy policies.
Professional Advisors
Lawyers, accountants, auditors, and insurers, where reasonably necessary.
Corporate Transactions
In the event of a merger, sale, acquisition, reorganisation, or transfer of business assets.
Legal & Safety Requirements
Where required to:
• comply with Australian law,
• respond to a lawful request,
• protect our rights, property, or safety, or
• prevent harm or illegal activity.
We do not sell personal information.
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5. Shopify Hosting & Data Processing
Our store is hosted on Shopify, which processes certain personal information to operate the online store.
Shopify may also use data for its own legitimate business purposes, such as improving its platform.
Shopify’s handling of data is governed by:
• Shopify Privacy Policy
• Shopify Data Processing Addendum
• Shopify Privacy Portal
Shopify may store or process information in Australia, Canada, the United States, and other countries.
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6. Overseas Disclosure
Personal information may be disclosed to service providers located outside Australia, including but not limited to:
• United States
• Canada
• United Kingdom
• European Union
• Singapore
• Any region where Shopify hosts infrastructure
Where required by law, we take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles or are subject to comparable privacy protections.
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7. Security of Your Personal Information
We take reasonable physical, technical, and administrative measures to protect personal information from:
• loss
• misuse
• unauthorised access
• modification
• disclosure
However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.
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8. Data Retention
We retain personal information only as long as reasonably necessary for:
• providing the Services,
• completing transactions,
• meeting legal and tax obligations,
• resolving disputes, and
• enforcing our policies.
When no longer required, information is securely destroyed or de-identified.
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9. Access, Correction & Your Rights (Australian Privacy Rights)
Under the Australian Privacy Principles, you have the right to:
Access
Request access to the personal information we hold about you.
Correction
Request correction of inaccurate, outdated, or incomplete information.
Marketing Opt-Out
Unsubscribe from marketing at any time via the link in our emails or by contacting us.
Complaints
Make a privacy complaint to us or to the Office of the Australian Information Commissioner (OAIC).
We may require verification of identity before acting on requests.
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10. Children’s Privacy
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Revisions will be posted on this page with the “Last updated” date changed accordingly.
Continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.
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12. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact us at:
📧 info@avacard.com.au
If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.