FAQs
Get answers to our most frequently asked questions.
About Avacard
Which languages are currently available?
Which languages are currently available?
Our collections include English, Greek, Italian, Vietnamese, Chinese, Russian, and Arabic - with more languages coming soon.
Do you really translate every card by hand?
Do you really translate every card by hand?
Yes. Every card is carefully translated by native speakers to ensure each message captures genuine emotion and meaning.
What makes Avacard different from other greeting card brands?
What makes Avacard different from other greeting card brands?
Avacard is Australia’s first multilingual greeting card brand. Every design is handcrafted in Adelaide and thoughtfully translated to reflect real cultural phrases, so your message always feels personal and heartfelt.
Product & Design
What size are Avacard greeting cards?
What size are Avacard greeting cards?
Each card is A6 size, printed on premium matte paper, and paired with a matching envelope.
Are your cards blank inside or pre-written?
Are your cards blank inside or pre-written?
Our cards feature translated messages on the front, with space inside for your own words — so every note feels personal.
Can I request a custom message or design?
Can I request a custom message or design?
Yes, we offer custom card designs for businesses and hospitality partners. Get in touch through our contact form to discuss your ideas.
Do you offer matching envelopes or packaging?
Do you offer matching envelopes or packaging?
Yes. Each Avacard includes a white envelope, and bulk orders are packaged with care to maintain their pristine condition.
Wholesale & Partnerships
Do you create custom card designs for businesses or events?
Do you create custom card designs for businesses or events?
Absolutely. We love collaborating on meaningful designs that reflect your brand and audience - perfect for hospitality, retail, or cultural events.
How long does it take to fulfill wholesale orders?
How long does it take to fulfill wholesale orders?
Standard wholesale orders are processed within 2–3 business days. Custom designs may take a little longer, depending on your requirements.
Orders, Shipping & Support
Do you ship internationally or only within Australia?
Do you ship internationally or only within Australia?
We currently ship across Australia and are working towards expanding international shipping soon.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are usually dispatched within 2–3 business days, with express shipping options available at checkout.
What are your shipping and return policies?
What are your shipping and return policies?
All orders are packed with care. If your cards arrive damaged, please contact us within 7 days for a replacement or refund.
What should I do if my cards arrive damaged?
What should I do if my cards arrive damaged?
Please email us with your order details and a photo of the issue - we’ll resolve it quickly.
Still Have a Question?
Every message matters to us. Reach out and our team will be happy to help you find what you’re looking for.